Return Policy

Return & Refund Policy

At Vitaxynergy, we take product safety, hygiene, and quality very seriously. Due to the nature of health supplements and consumable products, we do not accept returns or exchanges once an order has been delivered.

Returns or replacements will only be accepted in the following cases:

1. You received the wrong product.
2. The product arrived damaged.
3. The product was defective or tampered with upon delivery.

To request a return, replacement, or refund, please contact us within 24 hours of receiving your order with the following details:

• Order number
• Clear photos or videos of the product received
• Photos of the outer packaging and shipping label
• A brief explanation of the issue

Once your request is reviewed and approved, we will arrange a replacement, refund, or store credit, depending on the situation and product availability.

Please note:

• Products must be unused, unopened, and in their original packaging.
• We reserve the right to reject claims that do not meet the above conditions.
• Refunds, if approved, will be processed through the original payment method.
• Shipping fees are non-refundable unless the mistake was caused by Vitaxynergy.

For assistance, please contact our customer support team